Replies to mentions
In the tab Reports >Replies to mentions, you can view the total responses sent by Scup Social in your monitoring.
In addition to tracking the productivity of the analysts, we report simple time metrics, such as "Average first response time," and the percentage of responses sent in less than 2 hours.
With the filters it is possible to track the productivity and the times of each attendant
And visualize overall time band while following the metrics for your team.
If you have any questions, please contact us at firstname.lastname@example.org