Replies to mentions

Scup Educate

In the tab Reports >Replies to mentions, you can view the total responses sent by Scup Social in your monitoring.

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In addition to tracking the productivity of the analysts, we report simple time metrics, such as "Average first response time," and the percentage of responses sent in less than 2 hours.

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With the filters it is possible to track the productivity and the times of each attendant

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And visualize overall time band while following the metrics for your team.

If you have any questions, please contact us at support@scup.com