What are rules?

Rules can be defined as automatic actions that the system performs based on criteria pre-registered by the user of the tool. Example: If you indicate in advance that all items containing the world "good" are to be classified as positive, the system will do so automatically.

What kinds of rules can we use in Scup?

There are two kinds of rules that meet specific demands. They can be registered according to your monitoring needs, namely:

1) By user, text or reach: the rule is determined by a word in a mention, the absence of a word, or a specific user.

2) By percentage: the rule is determined by the percentage of items and can be applied to those already collected or to those collected from monitoring. It's important to remember that sampling cannot be used in Twitter Firehose searches;


How do I register rules?

Go to Settings > Rules > Add New Rule. 

Important: Only monitoring Managers and Administrators are authorized to register or exclude rules.

Can rules be changed?

Yes. You can edit, deactivate, or exclude a rule in Settings > Rules. Once the rule is deactivated or excluded, it will no longer be followed.


Warning! When a rule is created and then later excluded, this action will not remove the tags or feelings expressed in the mentions. In other words, when you carry out a sweeping action for a rule which is incorrect, it must be modified.


Example: You created a rule to tag all items with the tag Cool and later found that the tag would have to have another name. You can delete the tag and set the tag once more with a new rule or edit the name of the tag under Settings > Tags.

Is it possible to duplicate rules?
Yes. To optimize your time, you can duplicate rules in order to create new actions from parameters already configured.
To do this, go to Settings> Rules, and in the actions column, click Duplicate.

Which items can I create a rule for?

You can create rules for items that are yet to be collected or for ones that have already been collected. For items that have already been collected, it's possible to apply a rule to a maximum of 25 thousand items. If your monitoring has already collected more than that, the rule will only be applied to the last 25 thousand items. For the next round of items, the rule will apply to those which were collected after the rule was registered.

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