Tutorial: How to work with Social Customer Care in Scup

What you will learn:
> Structure of the Tickets tab
> What is a ticket?
> What is the difference between a ticket and a mention?
> Structure of a ticket
> How to create a ticket
> Replying to a ticket
> Who replies to a ticket
> Display periods and filters in Tickets
> Tickets reports
> Setting up your operation
> Automating your operation

 

[Scup] Tutorial: How to work with Social Customer Care in Scup from Scup

 

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