I would like to know how I can find a post or tweet from a particular Internet user in Scup. For example, I saw that a user had posted something mentioning the company on their page, but I couldn't find the post in SCUP. How can I search for it using the tool?
You can search for it using the Search terms filter. Use a piece of the text to search for it.
However, if it is not in Scup, we need to look for a possible reason for this. With Facebook, there can be several reasons why some posts are not collected. It is also possible that a particular rule registered in Scup has ignored the item (if you have rules for this purpose).